Terms & Conditions

REFUND POLICY

Here's the refund policy for Ridgeway Advertising:

• Custom package clients are not eligible for refunds.
• Once revisions are requested, refunds cannot be issued.
• Refund eligibility is void if there's no communication for over two weeks from the project's start.
• Refunds follow company policy guidelines.
• Hiring other firms for the same project makes clients ineligible for refunds.
• Refunds are possible if the creative brief contains essential information.
• Refunds are not available for complete design changes.
• Requests beyond the specified timeframe are not considered for refunds.
• Refunds aren't provided for business changes like closure or name alterations.
• Refunds are not granted for reasons like 'change of mind' or 'partner disagreements.'
• If dissatisfied with a specific service within a bundle, a refund applies only to that service.
• No refunds are available after 15 days from the purchase date.
• Certain services like Social Media, Domain Registration, and Web Hosting are non-refundable.
• Refunds cannot be processed once the client approves the website design for development.
• A money-back guarantee applies only if the client entirely rejects the initial designs. Additional concepts or modifications incur a 33% deduction for incurred costs.

Ridgeway Advertising reserves the right to reject any project or cancel the contract. After a refund, clients relinquish all rights to use the designs, which become the property of Ridgeway Advertising.

QUALITY ASSURANCE POLICY

We aim to surpass expectations by providing meticulously crafted, premium designs that prioritize excellence and guarantee your complete satisfaction.

100% SATISFACTION GUARANTEE

Our policy of unlimited revisions is crafted to secure your satisfaction. We aim to exceed expectations and achieve excellence. We'll persistently refine your design until it precisely matches the specifications outlined in your package and until you're entirely content.

DELIVERY POLICY

Your complete order will be delivered to your designated account on the agreed-upon date, as confirmed in your Order Confirmation. Additionally, you'll receive a confirmation email to stay updated on the progress. The turnaround time will comply with the specifications outlined in your package, with a minimum processing time of 2 business days. If you need expedited delivery for urgent orders, please contact our customer support team promptly. We're here to help with urgent requests and ensure swift service.

RECORD MAINTENANCE

At Ridgeway Advertising, we uphold a rigorous record-keeping system that securely stores all completed designs. In the event of a misplaced order, we can swiftly retrieve it and furnish you with the exact file you require.

24/7 CUSTOMER SUPPORT

Our team is available 24/7, around the clock, to address any inquiries you may have and provide assistance whenever you need it.

COMMUNICATION POLICY

We, Ridgeway Advertising, assume responsibility for all communication conducted through channels associated with "....@ridgewayadvertising.com" or phone numbers explicitly listed on our official website. However, we cannot be held liable for any damages arising from communication via contact details that we have not officially endorsed. All information transmitted through our recognized domains is our responsibility. Please note that any communication outside these official channels is neither endorsed nor acknowledged by Ridgeway Advertising.